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Prohibited & Restricted Items

The services provided to use by the couriers do not allow the following items on their network. Any person sending items considered to be Prohibited will be subject to their order being cancelled.

Animal / Animal Related* - Goods made from or containing animal products.

Appliances* - Any sized white goods or small appliances such as washing machines, water heaters and any similar domestic or commercial appliances.

Drugs* - Drugs or medicines, in any form or state, are fully restricted.

Hazardous Items* - Any goods, products or other items containing, in whole or in part, hazardous materials.

Liquids* - Liquids of all kinds are prohibited.

Perishable Goods* - Any product in which quality deteriorates due to environmental conditions through time, needs to be kept chilled or frozen. Such as perishable food like meat, fish, dairy products, flowers, etc. are prohibited.

Vehicle Parts* - Large vehicle parts or over 15 Kg. Vehicle parts that contain fluids, oil or fumes are prohibited.

Weapons* - Weapons of all kinds are prohibited.

*Parcel protection will become invalid if you send items which fall under our prohibited items list.

Items found in any of our couriers' network and deemed to be prohibited can be held by the courier and dealt with as they see fit, including but not limited to, disposing of the item.

 

The following items (or any item similar in description or content) cannot be carried on any service.

Any person send such an item may be subject to their order being cancelled without notice:

  • Animals Or Organisms Of Any Form (Alive Or Dead) Including Animal Parts, Real Fur, Ivory Etc.
  • Batteries And Items Containing Built In Batteries Like Hover Boards, Certain Phones Etc.
  • Biological Samples
  • Christmas Crackers
  • Compressed Air & Empty Cylinders
  • Drugs, Medication, Prescriptions, Tobacco And Tobacco Products
  • Gardening And Household Tools - Gardening And Household Tools, Unless Properly Protected
  • Geochron
  • Hazardous Goods Including Aerosol, Asbestos, Ashes, Detergents, Resin, Explosives, Filth, Fire Extinguishers, Fireworks, Gas, Dry Ice, Items Containing Flammable And/Or Explosive Substances.
  • Illegal Goods - Including Counterfeit Goods, Counterfeit Currency And Any Items Considered Illegal In Either The Exporting Or Importing Country.
  • Kayaks
  • Liquids/Creams/Oils/Gel - Including Aftershaves, Alcohol, Juice, E-Cig Fluid, Water, Emulsions, Paint, Ink Etc.
  • Magnets
  • Mattress
  • Medical Equipment
  • Milk Powder (Formula)
  • Monetary/Currency Including Cash, Credit Cards, Debit Cards, Coins, Cheques, Vouchers, Tickets, Lottery Tickets, Stamps (Unless Franked) Etc.
  • Negotiable Documents Including Passports, Driving Licences Etc.
  • Oxidising Materials And Peroxides (Including Hair Dyes)
  • Perishable Goods - Meat, Fish, Perishable Food, Food Containing Or In Liquid Form (Items With A Short Shelf Life Or That Spoil If Not Refrigerated) (All)
  • Plant
  • Poisonous, Toxic Liquids, Solids Or Gases Including Pesticides
  • Pornographic Material And Obscene Publications
  • Printer Toner/ Ink Cartridges (International Parcels Only)
  • Radioactive Materials
  • Seeds (International Orders)
  • Settee
  • Sofa
  • Vehicle Parts - Large Vehicle Parts Including Vehicle Panels, Spoilers, Doors, Bonnets, Bumpers, Carbon Fibre, Engines, Any Car Parts Containing Oil Or Liquids, Airbags, Steering Wheels Containing Airbags, Seatbelt Tensioner Etc.
  • Weapons - Including Replicas, Ammunition, Axe, Blades, Chainsaws, Guns, Knives Etc.
  • White Goods (Fridges, Ovens, Freezers, Cooker Hoods, Hobs, Boiler, Washing Machines, Hot Tubs Etc)

Items Covered For Loss Only:

The services provided to us by the couriers will send the following items, however, they will not compensate for any damage.

If the item is lost within their network they will refund the cost of the carriage and the items value (Parcel protection must be taken out for any loss to be claimed).

  • Antiques, Items Over 100 Years Old. - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Bicycle - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Coffee Machine, Coffee Grinder, Coffee Roaster - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Cycles, Bicycles, Unicycles, Tricycles. - maximum parcel compensation value for damages is £0, up to £5,000 compensation for lost items.
  • Dinner Sets - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Electrical Appliances That Are Not Considered White Goods Such As Cameras, Monitors, Computers, All In One Computers, Drones, Lamps, Laptops, Scanners, TV, Projector Etc. - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Floor Boards, Laminate, Wooden Flooring - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Fossils - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Furniture - Including Objects Such As Tables, Chairs, Desks, Beds Or Large Electronic Devices (Must Be Within The Service Dimensions) - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Glider - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Knitting Machine, Sewing Machine - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Ladders - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Luggage - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Models, Kits - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Musical Instruments Including Guitars, Amplifiers, Speakers, Turntables, Violins, Keyboards Etc. All Musical Instruments Must Be Sent In A Hard Case And Boxed. - maximum parcel compensation value for damages is £0, up to £1,000 compensation for lost items.
  • Ornaments (Must Not Be Made From Non-Comp Materials Like Glass, Porcelain Etc.) - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Suitcase - A Suitcase Will Not Be Covered If This Is Used As Packaging For Internal Items. - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Surfboard - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Telescope, Microscope - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
  • Wall Decor Items Including Canvas Prints, Clocks, Framed Pictures, Pictures, Posters, Prints, Paintings - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.

No Compensation Items:

The following items (or any item similar in description or content) can only be carried on a no compensation basis on any service.

Any person sending such an item does so at their own risk:

  • Ceramics / Porcelain / China / Stone - Items Made Or Consisting Of Porcelain Or Similar Including Tiles, Sinks, Basins, Toilets, Baths, Concrete, Crockery, Granite, Marble, Vase, Pottery, Plates Etc.
  • Delicate Items
  • Documents (Where Not Prohibited)
  • Fishing Rods
  • Fragile Items (All)
  • Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirror, Spectacles, Window, Perspex Etc.
  • Hamper
  • Lenses
  • Lights, Lighting, Lamps, Lampshades, Chandeliers Etc.
  • Models (Including Planes, Cars, Gliders.)
  • Packaging - Including The Box, Media Packaging, Suitcases/Flight Cases Used As Packaging Etc
  • Pewter Figures
  • Precious Metals And Stones - Including Gold, Silver, Platinum, Palladium, Gems, Gemstones, Diamond, Ruby, Emerald, Amber, Pearl Etc. (Including In Jewellery Form)
  • Shower Screen
  • SIM Cards (Where Not Prohibited)
  • Small Vehicle Parts Including Headlights, Taillights, Gearboxes, Motorcycle Parts Etc.
  • Stoneware, Statues, Statuettes, Marble
  • Torches
  • Vermiculite Board
  • Watch

Items requiring more information:

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order.

Any person sending such an item may be subject to their ordering being cancelled without notice and does so at their own risk potentially negating any parcel compensation:

Please note we are more than happy to carry these items, we just need a clear description of the item in the parcel contents section (assumes the clearer description is not an item in the no compensation or prohibited list).

  • Car Part
  • Gift
  • Personal Item

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